Frequently Asked Questions
Find Us In Person! Upcoming Events:
November 8th-10th, 2024 @ Chicago Planner Conference
In November, we will be vending at the Chicago Planner Conference 2024 (the human, not the dogs) at the Hilton Chicago. Come say hi to us! CPC is a ticketed event, and you must be a ticketholder to visit the marketplace. For more information on CPC go to: chicagoplannerconference.com
March 22nd-23rd, 2025 @ Chicago Stationery Fest
Next March, we are so excited to be vending at Chicago Stationery Fest at Artifact Events (4325 N Ravenswood Ave). Come say hi to us! For more information on the event, and tickets, please go to: chicagostationeryfest.com
Questions About Your Order?
Please contact us at hello@madhousecraftingco.com.
We are happy to help with whatever you need! Please give us up to 72 hours to respond.
Shipping Questions
All items are shipped via USPS. Our processing times are at the top of the page.
We offer standard shipping for $5 for all items (up to 5lbs) with a 1-5 business day delivery timeframe.
As you may know, USPS is facing a multitude of issues, one of which sometimes includes extended delivery times. Unfortunately, once the package is dropped off at the post office, there is not much we can do to speed up delivery. If the package has not scanned or moved in over 3 weeks, please reach out, so that I can file a claim with USPS. USPS does not consider a package lost until it has been over 30 days.
Please be aware of extended shipping timeframes during the holidays. Our processing times reflect the time between you placing your order, and us dropping it off at USPS. It does not include USPS time.
If your item is marked as delivered, but you do not receive your item. Please give it a couple of days, sometimes USPS marks items as delivered a few days early. If it does not show up, we will help you with filing a claim with USPS.
Cancellations and Refunds
Returns
Unfortunately, we do not have the ability to accept returns due to the nature of our products.
Order Cancellations
Cancellations are only allowed for the first 24-hours after placing your order. Please respond to the order e-mail, or e-mail us at hello@madhousecraftingco.com with your order number.
You can always contact us for any questions at hello@madhousecraftingco.com.
Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Make sure to contact us within 30 calendar days from delivery, for damaged or defective items.
International Orders
At this time - we are only accepting orders on the website for the US and Canada. If you are outside of that area and would like to place an order - please contact us to arrange a special order. Send us a note at hello@madhousecraftingco.com
Wholesale and Custom Orders
For wholesale orders, we are available on Faire at https://faire.com/direct/madhousecraftingco
If you are looking for something not listed there, or want to work directly with us, please send us an e-mail at hello@madhousecraftingco.com
Have you bought something from us in the past? and it's no longer on the website? We can probably reproduce it. We make the majority of our products in house with love in the craft dungeon.
Pick Up In Person Options
Madhouse Crafting Co. offers pick-up in person options only for events that we are vending at or attending. We will announce these events on our social media pages, and on this FAQ page.
To use this option, please e-mail hello@madhousecraftingco.com BEFORE placing your order to arrange pick-up, so we can activate that check-out option. Our expectation is that this option is used by folks that are outside of the US and/or are already planning to attend that event and shipping would not reach them in time.
Do you want to place an item for pickup at CPC 2024? Use code "CPCPICKUP" to waive shipping costs. Visit us at any time while the marketplace is open to pickup your order.
If you fail to meet us at the pre-arranged location within the designated pick-up window, and do not give us a reasonable heads up or notice, we will cancel your order and charge you a $10 fee, while refunding the rest of your order. We will not chase you down.
Otherwise, we offer standard shipping for almost all items for $5 domestically with a 1-5 day delivery estimate.
2024 Chicago Planner Conference
Madhouse Crafting Co. is very excited to be an officially licensed partner for the 2024 Chicago Planner Conference. We have a number of items that we have specifically designed for this event. We hope you will love this collection as much as we do.
Do you want to place an item for pickup at CPC? Use code "CPCPICKUP" to waive shipping costs. Visit us at any time while the marketplace is open to pickup your order.
The CPC 2024 collection is now live, and available for purchase.
Questions about Artwork and Licensing
Almost all of the artwork and designs on our items, are created in house and are exclusive to our shop. We are not offering licensing opportunities at this time.
There are a handful of physical items, that include commercially licensed clipart or fonts. If you want more details on this, we are happy to share. All efforts are made to not use AI generated artwork.
Do you still have questions?
Send us an e-mail at hello@madhousecraftingco.com